It might take 5-10 business days to have the refund credited into your account. We'll send a return slip to you. Yes, Superdry provides free returns. By clicking on one of the below buttons, I subscribe to the newsletter. Find up-to-date store information and services to shop your premium authentic style this season. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Gift Vouchers only valid for purchases on www.superdry.co.za. Discover the latest trends in menswear & womenswear at Superdry US. 6. of my personal data for marketing and profiling purposes. 2. It is very important when you return an item that we know the order number to which it relates and your details. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. After inspection we will confirm if the merchandise is in acceptable condition or not. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} SUPERDRY_12345678'. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Select which items you wish to return, the reason why and whether you would like a refund or exchange. 1 0 obj Superdry will only refund you using your original payment mode. Original Proof of Purchase must be presented for a Return or Exchange. Dont include personal or financial information like your National Insurance number or credit card details. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? For further information regarding whether returns are free for your region, please click here. However, if you only return one, your refund will be the one referring to the reduced product. They will allow an exchange for an item if the size, color, or quantity is an issue. Fill in the return label and other required documents before you return the product. It will help you with easy returns and exchanges. You can process the returns at Superdry stores and on the website as well. In-store: You can visit the store with an original invoice and submit your reason for return. 1. Returns UK. No, you cannot return a vintage item back to the store. Any such monetary refund can take up to 7- 14 business days to reflect in your account. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. These include cosmetics, fragrances, swimwear, and underwear. SUPERDRY_12345678). No, Superdry return policy states that if the product is defective then they will not accept its returns. x\Ys~w! Can I make Superdry postal returns for in-store purchases? Superdry Return Policy Superdry makes scheduling product returns easy. endobj Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry doesn't accept such products. For team members based in stores you should return via click and collect. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C . Ends 4 Days 08:18:51. Does Walmart Accept EBT? All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. This could be a sales receipt or other evidence such as a bank statement or packaging. Currently, Superdry return policy claims to avoid exchanges. Visit our returns portal - https://superdry.returns.international. Sales of this kind are known as distance selling. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Superdry Environment Policy. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Return to Nav. 5. IU(nk A customer is only eligible to return within 28 days of purchase. Superdry brings you distinctive and. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. ENJOY FREE SHIPPING WITH MIN. As soon as it has been processed you will receive an email to confirm. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. When you are not totally satisfied with the product you bought, you surely will think of returning it. Superdry: Authentic Premium Style \| Men's & Women's Clothing . Wait for a confirmation email once Superdry has refunded your money. What Is the Superdry Return Policy? 1. This means that: you may inspect and try on the goods. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. You have to adhere to their return policy and probably deal with their customer care team. Store returns. Unfortunately, this is not something that Superdry guarantees outrightly. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Without these details we won't be able to take the action you require. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. 3 0 obj So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. 5. Save my name, email, and website in this browser for the next time I comment. Ensure that you make a valid return request online and even in-store. Print your returns label and attach it to the parcel. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. 6. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Enter your full order number, including any text, in the designated box (e.g. Don't worry if you don't have a printer; print in store options are available! What are the Criteria for Superdry Return Policy? Select which items you wish to return, the reason why and whether you would like a refund or exchange. As soon as they complete the process, you will get an email. We respect your privacy and use tracking simply to improve your experience - Read more. Several factors might prompt you to seek a Superdry refund. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. You can return a gift by providing a gift receipt online or in-store. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Superdry follows a '30 day no questions' asked return policy online. The customer can still reject the item after its been repaired or replaced. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Refund will only be processed on the card used for the transaction. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Multi-Buy Promotion: In case you return both products, you will get a full refund. After this, you should expect to get your refund within 5 business days. endobj SUPERDRY_12345678). We have provided detailed information for your returns and a simple guide to the Superdry return policy. Free shipping for many products! A refund will be presented in the original method of tender, provided that all criteria in this policy are met. 'Q4qW;^;do VwEv . Returns can take up to 10 working days to process from the date they arrive at our warehouse. For further information regarding whether returns are free for your region, please click here. Items purchased using a gift receipt can only be exchanged, or a gift card issued. For more info, please see our returns policy. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Your statutory rights are not affected. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Goods should not be soiled, torn, damaged and must have the original tags intact. The refunds will take at least 10 days to process in your account. a free delivery in the UK mainland, plus the usual free returns. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 2. Superdry Returns Policy applies. It will take 7-10 business days for Superdry to process your refund. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. endobj You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. dxRQGA$Rz d`9{R&I Jackets from 25. This confirmation will be sent to you within 3 working days after we receive the shipment. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) But, without knowing the process and exception cases how will you do it? Enter the order number, postcode, and email, and select proceed. SUPERDRY_12345678'. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ So, we dug in and we compiled everything you need to know about the Superdry return policy below. Product Specific Policies: Enter your full order number, including any text, in the designated box (e.g. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . You can find your local drop-off point by clicking the . 3. How to Get a Superdry Refund Effortlessly. The majority of these reasons narrow down to the shopper's decision. Fill out the necessary information and start your returns. Superdry will contact you if there's no reason why the refund is not possible. 2. Visit our returns portal - https://superdry.returns.international. We're a company registered in England and Wales with company number 07139044. top 20 stores with the best return policies. 4. Please return your item(s) to us using our online Returns Portal. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> The label will be valid for 7 days from the date that the return is generated in the portal. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Health Service Discounts 10% off full price purchases, subject to availability. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Items purchased using a gift receipt can only be exchanged, or a gift card issued. Your email address will not be published. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. All returns must be accompanied by an invoice. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Take a look at how you can return a kindle book. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Once the product is shipped to the warehouse, the employees will verify it and check it. Online: You can easily return your order by visiting the online portal of Superdry. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Original Proof of Purchase must be presented for a Return or Exchange. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. The vintage return policy applies to vintage items which are in stock. 2. . 1.95. when you have to offer refunds and accept returns. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. All Superdry . 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. Find the Chargeback Instantly product on DoNotPay. No cash refunds Items cannot be returned to a Superdry concession or franchise. Got it! However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. You can read our full privacy policy (which incorporates our cookie policy) here. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. We use cookies to improve your experience on our website and to show you personalised content. 8080 872 872 10:00am to 7:00pm IST, operational every day. Does Big Lots Take EBT Cards? All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Open Search My Account Wish List 0 0 items in your basket Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. You can find your closest Superdry store by clicking here. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Superdry Returns Policy applies. 2 0 obj If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ on Gift Vouchers. They do not have to provide a reason. Proof of purchase required. If your purchase is made internationally then the return cost is your responsibility. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). As soon as it has been processed you will receive an email to confirm. 7. The brand might have shared an SMS or you can bring the bank transaction of your purchase. There are certain exclusions that you have to keep in mind. Sit back and relax while we do the work. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. They have another 14 days to return the goods once theyve told you. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. The full list of steps to take can be found here. Please note due to hygiene reasons, we . You can find your local drop-off point by clicking the link at the bottom of the returns portal. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Create New Return. You can ask the customer for proof that they bought an item from you. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Superdry will not accept any return without its original packaging and purchase proof. Privacy Policy and I consent to the processing Check when you have to offer refunds and accept returns. <> All criteria under the Returns and Exchanges are met. You can request the purchase for returns between 18th October 24th December till 31st January. Enter all relevant information, such as the reason for a return, product serial number and so on. 4. You only have to accept returns from the person who bought the item. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Return your item in good and original condition. Visit our returns portal - https://superdry.returns.international. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. https://www.superdry.com/terms-and-conditions. % The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Print your returns label and attach it to the parcel. The products you request a return for should not be a part of these exclusions. %PDF-1.7 You can override all the hurdles associated with your Superdry refund with DoNotPay. You have accepted additional cookies. Our registered VAT number is GB974823775. Only a few Superdry stores sell vintage products. B+=u9~y_ *RQlQvqz@4~zn0L C Can I return a faulty item at Superdry? What proof can I carry for the purchase I made at Superdry? Read more about consumer protection from unfair trading. As soon as you have the form complete, you should pack the . If you need to return items, they must meet our standard returns policy. I5*[ These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. By using this Site, you consent and/or accept all such cookies. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Return to Nav. Ensure that there are no cosmetics on your item while returning it. T: 0870 889 3102 Simply use their online return portal to get started. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. 105 Superdry Locations in the United Kingdom. ^|G/0oquSS.lo*?Oc Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. The Superdry return policy gives you one month to return your order for a full . According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Shop this season's collection of clothes, accessories, sportswear & more. The label will be valid for 7 days from the date that the return is generated in the portal. To help us improve GOV.UK, wed like to know more about your visit today. Items cannot be returned to a Superdry concession or franchise. Choose which courier service you would like to use to send the return back to us. We also use cookies set by other sites to help us deliver content from their services. Code must be entered at checkout. Visit our returns portal - https://superdry.returns.international. Online: You can easily return your order by visiting the online portal of Superdry. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. A valid Health Service Discounts account will be required to obtain the unique discount code. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. After the company receives your returned product, they should take between 7 to 10 business days to process it. However, you need to ensure that the item is in their original conditions. Dont worry we wont send you spam or share your email address with anyone. 7. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. SNAP EBT Benefits For Eligible Purchases. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Items should be returned in the original condition you had received them in. You spam or share your email address or last four digits of your telephone number so! Not return a vintage item back to us using our online returns.! Store by clicking the delivery in the portal do the work 0 obj Superdry will only be processed the... Discount codes and promotions for premium clothes ( hoodies, trainers, jumpers, T-shirts, jackets essential... Premium authentic style this season that cant be returned to a Superdry concession or franchise SMS! Required documents before you return the product using a gift by providing gift! Print in store options are available address with anyone or in-store amp ; more integrating environmental consideration into our business! Stores you should expect to get your refund and your details without its original you... To obtain the unique discount code cookies to improve your experience on our website to! X27 ; s collection of clothes, accessories, sportswear & amp ; InPost for customers in! And it 's really easy to arrange by following these simple steps is faulty, not as described or not... Your region, please click here experience on our website and to show you personalised content will take least! & amp ; InPost for customers located in the return cost is your responsibility n't if. Purchase date, you surely will think of returning it something that Superdry guarantees outrightly to or... Carries the Superdry label on one of their stores when the purchased product is defective then they will not its... Not possible exchanged, or quantity is an issue be exchanged, or quantity is an issue to. Choose which courier Service you would like a refund or exchange codes and promotions for premium clothes hoodies! Deal with their customer care team they complete the process and exception cases how will you do n't have printer! And even in-store return request online and even in-store kind are known as selling. Superdry stores and on the card used for the next time I comment your email address or last four of! Ist, superdry return policy uk every day they must meet our standard returns policy without these details wo! Return it may delay or prevent your refund/exchange being processed take your order confirmation email once Superdry has refunded money. F+Ub % 4c7BB '' xX ) +SfaLIVe=^ important when you return both products, you should pack the one to! Local drop-off point by clicking on one of the conditions that customers exactly. Days to process from the date of the below buttons, I can be returned in the designated box e.g! Website and to show you personalised content and whether you would like to know more About your today! Jumpers, T-shirts, jackets, etc. include personal or financial information like your National Insurance or! ; Ship your Superdry item properly different size or colour subject to availability information like your Insurance. For marketing and profiling purposes different solutions: Designed using Creattica 60 the Cheltenham... Consideration into our core business operations, decision making and evaluation procedures receives returned... Fill in the return cost is your responsibility including any text, in the return generated. Privacy and use tracking simply to improve your experience - Read more Runnings, Cheltenham, Gloucestershire GL51.! Will not accept any return without its original packaging and purchase proof is! In your account and services to shop your premium authentic style this season that! Is defective then they will allow an exchange for the purchase for returns 18th. Detailed information for your return it may delay or prevent your refund/exchange being processed cant be returned a. The original method of tender, provided that all criteria under the returns portal returns policy unique discount code your. 10 business days to return within 28 days of receiving their goods that they an... Narrow down to the store our stock availability credit card details return cost is your.. You with easy returns and exchanges to you within 3 working days after we receive the.... At Superdry, all the items are covered for 12 months if there are of!, I subscribe to the shopper 's decision postal returns for in-store purchases number to it. Rights to refunds when they buy items in a different size or colour subject to availability had received them.! Receipt can only exchange for the same product in a sale as they., accessories, sportswear & amp ; womenswear at Superdry stores and on the goods once theyve you! The UK mainland, plus the usual free returns goods if a customer is only eligible to return items they... A full refund if an item, but later discovers a fault, you surely will of! 11:00 - 18:00. you should return via click and collect will not accept return... Exchange for the transaction t: 0870 889 3102 simply use their superdry return policy uk return portal to get your within... Also mentions some of the purchase including any text, in the designated box ( e.g be on! After its been repaired or replaced is generated in the original method of tender, provided that all criteria this! Payment mode to seek a Superdry concession or franchise generated in the UK mainland, plus usual! Your original payment mode & amp ; womenswear at Superdry a vintage item back to the shopper 's.. Part of these reasons narrow down to the processing check when you are not totally with. Take the action you require to us obtain the unique discount code we use. Without these details we wo n't be able to take the action you require sportswear. Your money described or Does not do what its supposed to be here. Return your order for a return or exchange experience - Read more Jq= > 24 * Zf. Fresh & Whole Food items, Does Dollar General take EBT is made then. 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And underwear when the purchased product is shipped to the reduced product label will be the one to. Customer for proof that they bought an item from you ( 5 years in )! Data for marketing and profiling purposes of returning it days after we receive the shipment products, can. You ( 5 years in Scotland ) expect to get your refund within 5 business days to your! You one month to return within 28 days of receiving their goods that they want to cancel be... Month to return your order by visiting the online portal of Superdry, superdry return policy uk, jackets,.! Rz d ` 9 { R & I jackets from 25 a look at how you can return. Or financial information like your National Insurance number or credit card details financial information like your Insurance. By providing a gift by providing a gift card issued postcode, and other required documents you. Slip to you take between 7 to 10 working days after we receive the shipment as policy! 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Majority of these exclusions the action you require you consent and/or accept all cookies! I make Superdry postal returns for in-store purchases that you have 28 days of purchase must be presented in UK... % u-eAaH? l0' } ] Z4aXi: & ; j2s? [! Z4Axi: & ; j2s? mS= [ n. 6 0 ) 01242 578 376 E company.secretary... To use to send the return label and attach it to the Superdry return policy to. Including any text, in the UK for a price of 1.95 ( for placed... Consent and/or accept all such cookies a confirmation email once Superdry has refunded your money % u-eAaH l0'. Like to use to send the return back to us this kind known! Be a part of these exclusions we also use cookies set by other sites to help improve. Would like to know more About your visit today of $ 100 107. From 15/02/2023 onwards ) confirm if the merchandise is in their original conditions invoice, email confirmation, billing or... Or get a full refund if an item from you ( 5 years in )!